Usaa

Sr. Injury Adjuster

Colorado Springs Campus · Senior

Sponsorship not specified$64k-$118kDetected 10 days ago

NegotiationCommunicationProblem SolvingClaims Management

About the role

Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion.
This role is remote eligible in the Pacific or Mountain time zones, with occasional business travel.
However, individuals residing within a 60-mile radius of a USAA office will be expected to work hybrid on-site three days per week.

Identifies and manages existing and emerging risks that stem from business activities and the job role.
Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates.
Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
Supports workload surges and/or Catastrophe Operations as needed.

1 year of injury adjusting experience.
2 years of auto liability claims adjusting experience.
Proven investigatory, prioritizing, multi-tasking, and problem-solving skills.
Ability to exercise sound financial judgment and discretion in handling insurance claims.
Demonstrated expertise in claims handling, including experience managing injury claims for Washington State and the North Central region.
Bachelors degree or higher.

You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The salary range for this position is: $63,590 - $117,990.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims.
Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims.
Proficient knowledge of coverage evaluation, loss assessment, and loss reserving.
1 year of medical claims handling experience.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from Usaa's careers page and normalized into a canonical job model.