One Medical
Flex Phlebotomist / Administrative Assistant
Dallas, TX · Full-time
Sponsorship not specifiedDetected 7 hours ago
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You will remove barriers to care, resulting in a truly exceptional in-office patient experience.
- You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.
- You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges.
Responsibilities
- You will be an ambassador for patients, with a mastery of human connection and a strong drive for service.
- You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
- Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.
- Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
Requirements
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
Compensation
- PTO cash outs - Option to cash out up to 40 accrued hours per year
Company info
- One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
- In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
- The Opportunity
- As a One Medical Flex Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.
- Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
- Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
- Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
- All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
- Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
- Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
- Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
- But this isn't your average doctor's office.
- We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
- Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
- In February 2023 we marked a milestone when One Medical joined Amazon.
- Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
- As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions
- Strong written and verbal communication skills
- A High School Diploma or equivalent
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Paid sabbatical for every five years of service
- Free One Medical memberships for yourself, your friends and family
Visa & Work Authorization
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additi
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This listing is sourced directly from One Medical's careers page and normalized into a canonical job model.