PagerDuty
Account Manager - New York
Remote (USA - New York City, NY)
Sponsorship not specified$105k-$125kDetected 8 days ago
DevOpsMachine LearningData AnalysisData VisualizationLLMsAccessibilitySalesforceSalesAccount ManagementNegotiationForecastingOperations ManagementCustomer SuccessCustomer SupportCiscoShopifyLeadershipCollaborationProblem Solving
About the role
- PagerDuty (NYSE:PD) is a leader in Digital Operations Management.
- Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.
- Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization.
Responsibilities
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.
Requirements
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of proven success managing renewals and growth within a SaaS environment.
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor's degree or equivalent experience.
- The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.
Nice to have
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
- Proven history of achieving revenue and retention goals through consultative account management.
- Self-starter with strong collaboration, negotiation, and problem-solving skills.
- Hesitant to apply?
- We encourage you to submit your resume even if you don't meet every requirement.
- We value potential and consider each candidate's full professional story.
- Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.
Compensation
- Competitive salary
Benefits
- As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.
- Learn more, including country-specific offerings, on our benefits site.
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
Company info
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Equal opportunity
- PagerDuty is an equal opportunity employer.
- Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Apply directly at PagerDuty →Create a free account for alerts like thisView PagerDuty immigration profile
This listing is sourced directly from PagerDuty's careers page and normalized into a canonical job model.