Cortland

Bilingual Resident Services Specialist - Sandy Springs, GA

Sandy Springs, GA

Sponsorship not specifiedDetected 15 days ago

CRMExcelCustomer SupportCommunicationTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office

About the role

As a Resident Services, Specialist within Cortland's centralized Contact Center, you will serve as the primary point of contact f or our valued residents, ensuring every interaction reflects our commitment to exceptional service.
In this role, you'll play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence.
Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

Maintain consistent, clear communication with multiple residents simultaneously, providing timely updates and guidance.
Collaborate effectively within a team environment to achieve shared goals.

Requirements

Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment
Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple task s
Ability to adapt to changing priorities and maintain accuracy under pressure
Flexibility to work weekends and extended hours as business needs require
About Cortland
Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.
Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.
Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Careers@cortland.com

Nice to have

Respond to incoming resident calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.
Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.
Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high ‑ volume environment.
Uphold F air H ousing practices and company standards at all times.
2+ years of experience delivering exceptional customer service, ideally in a service -driven or high-volume contact center environment
experience in the multifamily housing industry is strongly preferred
High school diploma or equivalent required
Demonstrated ability to handle confidential information with discretion and integrity

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This listing is sourced directly from Cortland's careers page and normalized into a canonical job model.