Earnest

Earnest

Operations Workforce & Capacity Planning Manager

San Francisco, CA (Remote) · Senior

Sponsorship not specified$12k-$154kDetected 29 days ago
PythonSQLProject ManagementForecastingExcelProcess ImprovementLeadershipLean Manufacturing

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt.
  • The Operations Workforce & Capacity Planning Manager, you will report to the Head of Operations.
  • Where: - This role will be based in the US.

Responsibilities

  • Own end-to-end workforce strategy and capacity planning across Operations, translating volume forecasts and business needs into staffing and headcount plans.
  • Lead the implementation and rollout of a new workforce management platform, partnering across Operations, Engineering, Data, and external vendors.
  • Build and automate scalable forecasting, scheduling, and workforce planning processes to reduce manual work and improve operational efficiency.
  • Develop capacity models and scenario analyses to guide decisions around headcount, budget, shrinkage, overtime, and resource allocation.
  • Partner with Operations leadership on workforce performance, including scheduling, intraday management, service levels, and proactive staffing adjustments.
  • Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team.
  • At Earnest, we are committed to building an environment where our employees feel included, valued, and heard.

Requirements

  • 4+ years supporting contact center operations, including forecasting, scheduling, and intraday management.
  • Strong analytical skills with the ability to turn workforce data into actionable recommendations.
  • Proficiency in SQL, Excel, and/or Google Sheets.
  • Experience partnering across Operations, Finance, Data, and technical teams.
  • Experience with Verint WFM or similar workforce management platforms.
  • Experience with Talkdesk and/or HubSpot.
  • Python or other scripting experience for analytics and automation.

Compensation

  • A little about our pay philosophy: We take pride in compensating our employees fairly and equitably.
  • We are showcasing a range of your potential base salary based on the roles location.
  • The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget.
  • $123,00 - $154,000 USD. Employees are also eligible for an annual performance-based bonus and equity.
  • Competitive days of annual PTO

Benefits

  • We offer a variety of perks and competitive benefits, including:
  • Health, Dental, & Vision benefits plus savings plans
  • Mac computers + work-from-home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • Restricted Stock Units (RSUs)
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive parental leave
  • Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission.

Company info

  • We are showcasing a range of your potential base salary based on the roles location.
  • We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.
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This listing is sourced directly from Earnest's careers page and normalized into a canonical job model.