Qualtrics
Account Management Sales Leader
Dallas, Texas, United States · Senior
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About the role
- Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.
- You won't have to look to find growth opportunities-ready or not, they'll find you.
- Join over 5,000 people across the globe who think that's work worth doing.
Responsibilities
- Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals.
- Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities.
- Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.
- We maintain a high-energy culture centered on client retention, account growth, and performance meritocracy.
Requirements
- 10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
- Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
- Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
- Bachelor's or advanced degree in business, technology, or a related field.
Compensation
- Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
Benefits
- Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
- Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
Company info
- But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally.
- When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them.
- As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.
Visa & Work Authorization
- Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities
This listing is sourced directly from Qualtrics's careers page and normalized into a canonical job model.