StubHub

StubHub

GCS Executive Customer Care Specialist 1

Atlanta, Georgia, United States · Mid

Sponsorship not specifiedDetected 4 days ago
SwiftData AnalysisCRMCustomer SupportResearchCommunicationCollaborationProblem SolvingAdaptability

Stay score

odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 11 green-card filings in this occupation, 82% were for a worker who already held the job.

Green-card intent detected

STUBHUB, INC. obtained a prevailing wage determination for Data Scientists in New York, NEW YORK on 2026-06-30. No matching green-card filing appears in our data yet. The determination expires in 22 days (2026-09-27), and a green-card filing must follow before then or the employer starts over.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
  • This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations.
  • You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions.

Responsibilities

  • Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
  • Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
  • Maintain meticulous records of interactions and resolutions to track trends and outcomes.
  • Monitor and moderate online community discussions to maintain respectful and relevant interactions.
  • Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

Requirements

  • Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
  • 2+ years of customer service experience required.

Nice to have

  • 1+ year(s) experience handling executive customer escalations concerns preferred.
  • Prior experience supporting social media platforms preferred.

Compensation

  • Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • The anticipated gross base pay range is below for this role.

Benefits

  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Company info

  • StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
  • Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
  • Come join our team for a front-row seat to the action.
  • For California Residents:
  • We are an equal opportunity employer and value diversity on our team.
  • With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
  • Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.

Equal opportunity

  • equal opportunity employer and value diversity on our team.
Apply directly at StubHub →Create a free account for alerts like thisView StubHub immigration profile

This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.