Csc

Sr. Retail Field Support Specialist

Portland, Oregon, United States of America · Senior · Full-time

Sponsorship not specifiedDetected 6 days ago

LeadershipCommunication

About the role

Monitor incident trends, identify recurring issues, and recommend improvements that enhance stability, performance, and the overall store experience.
A problem solver who enjoys diagnosing technical issues and finding practical solutions.
Calm under pressure and able to prioritize effectively when supporting multiple stores and competing business needs.

OUTGROWN YOUR OWN BACKYARD?
Manage support tickets from intake through resolution, ensuring timely communication, documentation, follow-up, and escalation when needed.
Act as an escalation resource for complex issues, partnering with infrastructure, application, cybersecurity, and vendor support teams to drive resolution.
Create and maintain support documentation, knowledge articles, troubleshooting guides, and operational procedures that improve team effectiveness and consistency.
Participate in testing, deployment, and support activities for new retail technology initiatives, upgrades, and store openings, remodels, or refreshes.
Build strong relationships with store leadership and field partners, delivering a high level of service while helping stores remain operational and focused on serving consumers.
Participate in an on-call support rotation and provide occasional after-hours support for critical store incidents, technology deployments, major business events, and issue resolution activities as needed.
Continuously looking for ways to improve processes, reduce recurring issues, and elevate support services.

5+ years of experience supporting end users, retail operations, service desk functions, or retail technology environments.
Strong verbal and written communication skills with the ability to translate technical concepts into user-friendly language.

Experience supporting retail stores, specialty retail, apparel, footwear, or consumer-facing environments.
Relevant technical certifications and experience supporting both Windows and Apple devices.
Experience participating in technology rollouts, store openings, or retail systems implementations.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear Company is an equal opportunity employer.
Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf.
In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.

We have extensive wellness benefits, employee discounts and a generous time off program available.

"It's perfect.
Now make it better." As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy.
We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the

This listing is sourced directly from Csc's careers page and normalized into a canonical job model.