NAB

Client Services Representative

US - Remote

Sponsorship not specified$17k-$21kDetected 12 hours ago

ComplianceAccountingCustomer SupportResearchCommunicationMicrosoft Office

About the role

Client Services Representative PayTrace by North - Remote PayTrace by North.
Payment and ACH processing, virtual terminals, and more.
We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.

Log all help desk interactions via computerized ticketing system (Team Support).
Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.
Perform PayTrace product training and product demonstrations to end users.
Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.
Competently and confidently interacts with our merchants and sales partners.
The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience.

A minimum of one (1) year customer service work experience.
High School Diploma or equivalent required.
College degree preferred.
Problem-solver mindset.
Polished written, verbal, and presentation communication skills.
Positive team player, group collaborator, and interpersonal communicator.
Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.
High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).

Pay within this range varies by work location and on job-related knowledge, skills, and experience.
We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.
Hourly Pay Range: $17-$21

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally.
Some of our perks include:
Medical, Dental, & Vision Coverage
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Flexible and eager to learn and work on diverse tasks as needed.

PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.
At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.
To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands
PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business.
With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable.
Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.
At North, we celebrate diversity and create an inclusive environment for everyone.
We are an equal-opportunity employer.
https://www.north.com/company/about/our-companies-brands

Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.

This listing is sourced directly from NAB's careers page and normalized into a canonical job model.