Vercel
Senior Technical Account Manager
Hybrid - San Francisco, New York City, Austin · Senior
Sponsorship not specified$163k-$204kDetected 20 hours ago
Next.jsGitMongoDBSnowflakeAWSDatadogSalesAccount ManagementProcurementCustomer SuccessCustomer SupportCadenceCommunicationMentoring
About the role
- We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services.
- This is a billable, customer-funded role.
- Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts.
Responsibilities
- Drive proactive technical strategy, cost optimization, and architectural guidance.
- You do not deliver these engagements yourself, you co-ordinate, track and capture the outcomes of these engagements, weaving them into the customer's story. - your leverage is in ensuring they happen at the right time, with the right scope, and that the outcomes integrate back into the customer's longer-term technical roadmap.
- You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today.
- Lead post-incident pattern ownership and technical triage.
- Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership.
- You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap.
- You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration.
- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, including Technical Account Management, Solutions Architecture, Developer Success Engineering, Customer Support Engineering, Field Engineering, or hands-on technical consulting.
- You can absorb context quickly, build trust with a customer who didn't choose you, and continue a relationship someone else started without making it feel like a step backward for the customer.
- Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts.
Requirements
- You are not the 24/7 first call.
- You have personally owned customer relationships at the $1M+ ACV tier, including running QBRs, leading roadmap workshops, navigating procurement and legal, and surviving renewal cycles.
- Deep production experience with Next.js and the Vercel platform.
- You have architected, debugged, and optimized production systems built on Vercel - not as a casual user, but as someone a customer's senior engineer would trust on a Sev-1 call.
- You can speak fluently about App Router internals, ISR and caching strategies, Fluid Compute, the AI SDK, and the cost-optimization patterns that distinguish a healthy Vercel deployment from a runaway one.
- Demonstrated track record of getting things done across organizations without formal authority.
- You have specific examples of times you drove a complex technical outcome that required coordination across Engineering, Product, and Support orgs at a previous company.
- You can compress a complex technical situation into a one-page summary a CTO will read and act on.
Nice to have
- Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.).
- Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks.
- Have led FinOps or cloud cost-optimization engagements at scale.
- Have direct experience as a Solutions Architect or Customer Success role at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership.
Compensation
- The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.
- You run a defined cadence with each account: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop.
- The San Francisco, CA base pay range for this role is $163,000-$204,000.
Benefits
- Competitive compensation package, including equity.
- Inclusive Healthcare Package.
- Flexible Time Off.
- The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.
Company info
- These are jobs Vercel does for many customers through the Solutions Architecture function.
- The best TAMs save customers more than the cost of the engagement through this work alone.
- When your customers need hands-on engineering work, you scope and hand off to a Forward Deployed Engineer.
- Throwaway demos and illustrative proofs-of-concept are part of the job
- You hold internal teams accountable to commitments you've made to your customers.
Visa & Work Authorization
- discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status,
This listing is sourced directly from Vercel's careers page and normalized into a canonical job model.