Myhrabc

Senior Caseworker, Patient Support & Services

Remote, Quebec · Senior · Full-time

Sponsorship not specifiedDetected 5 days ago

AccessibilityCustomer SupportPatient CareMentoring

About the role

Job Details This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora.
Mandatory local laws shall also prevail.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.
Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency.
Supports complex case management activities to coordinate patient services, resource access, and continuity of support across multiple touchpoints.
Coordinates appointments, referrals, authorizations, and related service needs to reduce access barriers and support timely case progression.
Maintains accurate case records, status updates, and supporting documentation to strengthen traceability, compliance, and operational visibility.
Connects patients to community resources, financial support options, and service programs to address practical barriers affecting access and adherence.
Contributes to workflow improvement, knowledge updates, and standard work adoption to support scalable and future-ready case operations.

It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Resolves escalated patient and caregiver inquiries related to coverage, benefits, documentation, and support pathways to improve case outcomes.
Collaborates with healthcare providers, payers, pharmacies, and internal support teams to align case actions and close service gaps.
Associate's degree in healthcare administration, health sciences, social services, or a related field preferred.
3+ years of experience in case management, patient support services, customer operations, healthcare coordination, social services, or a related field required.
Certification in case management, patient services, healthcare support, or customer service operations preferred.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals.
Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

This listing is sourced directly from Myhrabc's careers page and normalized into a canonical job model.