ICF
Business Analyst (ServiceNow) - (High Level Clearance - Remote US)
Reston, VA · Full-time
No sponsorship$67k-$139kDetected 4 days ago
AgileJiraConfluenceCustomer SuccessVPNCommunicationCollaborationProblem Solving
About the role
- Job Location: Remote work is authorized.
- We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Responsibilities
- Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
- Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
- Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
- Maintain backlog items and supporting documentation in Agile tracking tools
- Support reporting, metrics, and process documentation as needed
- Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
- Candidate must reside and perform work within the U.S.
Requirements
- What You Must Have
- Bachelor's degree in business, information systems, computer science, public administration, or a related field
- 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
- 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including requirements, workflow analysis, service-management processes, or platform enhancement activities
Skills
- Strong analytical, problem-solving, facilitation, communication, and stakeholder-management skills
- Ability to organize and prioritize multiple assignments in a fast-paced, collaborative delivery environment
- Working at ICF
- For more information, please read our EEO policy.
- Candidate AI Usage Policy
- If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.
- The pay range for this position based on full-time employment is:
- $67,355.00 - $138,549.00
- Nationwide Remote Office (US99)
Compensation
- $67,355.00 - $138,549.00
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.