Pivotal Health
Senior Client Success Manager
Lower Manhattan, NY · Senior · Contract
No sponsorshipDetected 170 days ago
Project ManagementAccount ManagementCommunication
About the role
- Pivotal Health is looking for a Senior Client Success Manager to help ensure our healthcare provider clients are successful and satisfied throughout their journey with us.
- As Senior Client Success Manager, you'll be responsible for ensuring high adoption of our platform, and supporting retention and overall client satisfaction.
- This is a critical, hands-on role at a high-growth startup where you'll have direct impact on client outcomes and company growth.
Responsibilities
- Manage and grow a portfolio of high-value accounts, with a focus on retention, expansion, and long-term partnership success.
- Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently.
- Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies.
- Strategic and proactive mindset, with proven ability to manage and grow high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
- Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment.
- Experience leveraging client success, analytics, and project management tools to drive insight and execution.
- You'll manage a book of high-value and strategic accounts, providing the white-glove experience and dedicated attention these clients expect.
- While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they're often administrative-heavy, time-consuming, and difficult to navigate without the right tools.
Nice to have
- Experience at a Series A or early-stage startup, where priorities evolve quickly and leaders wear multiple hats
- Opportunities for company-wide connection and events
- 4-8 years in a client-facing role such as Client Success, Account Management, or Client Services
Compensation
- Competitive compensation, including equity
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
- Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care.
- Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows.
- We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they're entitled to; without adding more work to already stretched teams.
- We're building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.
- experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred.
Equal opportunity
- Pivotal Health is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
- Reasonable Accommodations
Visa & Work Authorization
- Candidates must be authorized to work in the United States without current or future employer sponsorship.
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This listing is sourced directly from Pivotal Health's careers page and normalized into a canonical job model.