Flyzipline
Customer Advocate
Reno, Nevada, USA · Full-time
Sponsorship not specifiedDetected 9 hours ago
CRMOutbound SalesLogisticsCustomer SupportCommunicationProblem Solving
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- About Zipline Zipline is the world's largest and most experienced drone delivery service.
- Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
- The drone is only 15% of what we've built to enable seamless, reliable, global operations.
Responsibilities
- Deliver warm, precise inbound support across phone, email, chat, and SMS/text for order delays, delivery status, account questions, service concerns, and recovery needs.
- Own each case through resolution: set expectations, coordinate the right internal teams, communicate proactively, verify the outcome, and close the loop with the customer.
- Support Zipline partners with the same urgency and ownership, providing one clear point of contact while coordinating operational or technical corrective actions.
- Document the reason for contact, customer need, action taken, root cause, and outcome accurately so every interaction improves our understanding of the experience.
- Partner with Operations, Product, Engineering, and Commercial teams to eliminate recurring friction and report clearly on trends, owners, actions, and outcomes.
- Help build the next generation of Zipline support by improving tools, workflows, playbooks, knowledge, and customer-recovery standards as we learn.
- Technical curiosity and the ability to learn complex products, operational systems, and support tools quickly.
- Strong listening, discovery, and problem-solving skills for both inbound support and proactive customer conversations.
- The ability to manage multiple conversations, priorities, and systems simultaneously without losing accuracy or care.
Requirements
- If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Nice to have
- 1-2 years of experience preferred in customer support, hospitality, operations, logistics, technology, or another fast-paced customer-facing environment.
- Experience with CRM, ticketing, contact-center, or customer-support tools is preferred
- Spanish proficiency is a plus.
Company info
- We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
- You won't just answer questions-you'll help determine why customers choose Zipline again.
- Be a trusted advocate for Zipline customers and partners, making every interaction feel personal, clear, and owned from beginning to end.
- Conduct thoughtful outbound conversations with customers who have stopped ordering to understand barriers, uncover unmet needs, and learn what would earn their trust and continued use.
- Investigate issues across customer, account, order, delivery, and operational systems, aiming to resolve eligible needs in one touch and without making customers repeat their story.
- Exceptional empathy, patience, judgment, and communication skills, with the ability to build trust quickly with customers and partners.
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This listing is sourced directly from Flyzipline's careers page and normalized into a canonical job model.