Pair Team

Bilingual Care Team Manager (Remote PST, Spanish Speaking)

Remote, United States

Sponsorship not specified$70k-$80kDetected 14 days ago

ComplianceAccessibilityCRMExcelProcess ImprovementHIPAAPatient CareCommunicationCollaborationMentoring

About the role

Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients.
You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion.
Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans.
Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers.
Provide 1:1 coaching, support, and management to ensure high performance and team cohesion.
We build each other up and respect boundaries.
Build trust and strong relationships with Lead Care Managers.
Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care.
At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients.

2+ years of experience with community engagement, patient navigation, or social work.
Experience in a care team background, navigating multidisciplinary collaborative care models.
Bilingual - English/Spanish.
Strong understanding of cultural fluency and knowledge of community resources.
Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder.
Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools.
Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access.

As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.

We keep our commitments and take responsibility for our actions.
We are dependable and choose authenticity over perfection.
We go the extra mile for our patients, partners and one another, and we run toward hard things.
We are resilient in our push for consistent improvement and challenge the status quo.
We hold ourselves to the highest standards for our patients.
We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations.

This listing is sourced directly from Pair Team's careers page and normalized into a canonical job model.