Patagonia

Customer Experience Guide - Part Time

Nashville, TN Store · Part-time

Sponsorship not specifiedDetected 7 days ago

Customer SupportLeadershipCommunicationProblem SolvingAdaptabilityOrganizational Skills

About the role

Benefit plans may vary slightly depending on the nature of your employment.
Utilize selling sense skills and connect our communities to a life outdoors. - You are an environmental activist!
You are open, feedback driven, and ensure accountability. - Other Duties: You ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs.

Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors.
Warehouse: You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc.
Training: You participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow / new employees while supporting and striving to achieve store goals.
You will answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.
You process shipments, support physical inventory, and restock the sales floor.
You participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow / new employees while supporting and striving to achieve store goals.
Y ou proactively create a culture of belonging that gives people from all backgrounds, identities, and experience s a meaningful voice.
Can pivot on the fly and support team engagement.
You engage, develop, implement, and execute operational plans and policies and contribute to Patagonia's daily front-line retail store and customer experience activities (e.g., sales and customer service).
Deliver best-in-class service by centering the customer in everything we do.

You are an environmental activist- Y ou are knowledgeable and curious about environmental and social issues.
You are an environmental activist!
In clusion: You are d eeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.
You are open, feedback driven, and ensure accountability.

Proven customer service and/or sales skills, previous retail or related customer service experience preferred.
I nterest in or are eager to learn about our products and services.
Basic math and computer skills and a ccuracy with money handling and register use preferred.
Customer Service /Customer Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred.

Proven organizational skills and attention to detail.
Prioritization: Able to assign order s to and complete tasks based on their urgency and importance outlined by leadership.
Time Ma nagement: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
Technical Learning: Basic math and computer skills and a ccuracy with money handling and register use preferred.
Able to stand/walk for extended periods of time with working shifts u p to 8 hour s per day
Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
Able to safely lift up to 55 pounds
Comfortable climbing ladders
Our stores are open seven days a week.
The Nashville store's current business hours are Monday - Saturday 10am - 6pm, and Sunday 11am - 5pm.
Our current hiring needs are for 20 to 29 hours with open availability Friday - Sunday.

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans.
Product and Business Knowledge: You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.

Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
We are in business to save our home planet: You u se the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
Visual: You m aintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday responsibilities.
Y ou focus on building relationships and go beyond treating the needs of customers with kin dness and creativity.
As a Customer Experience Guide, you are the embodiment of the brand for our customers.
You spend most of your time overseeing retail store and customer experience operations and engage in day-to-day activities that make customers happy.
All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

This listing is sourced directly from Patagonia's careers page and normalized into a canonical job model.