Impact.com
Community & Partner Engagement Manager
New York City, Santa Barbara CA, Seattle WA · Senior · Contract
Sponsorship not specified$100k-$120kDetected 26 days ago
RESTHubSpotSalesforceCRMPerformance MarketingAffiliate MarketingSalesCustomer SuccessShopifyCommunicationMentoringOrganizational Skills
About the role
- As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
- We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. - Health and Wellness: Your well-being is a priority.
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Responsibilities
- Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
- Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
- Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
- Maintain a structured system for capturing and organizing inbound community input across channels
- Affiliate & partner engagement support
- Support the affiliate and referral program in close partnership with the Performance Marketing Manager
- Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
- Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
- Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
- Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities
Requirements
- 3-5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
- Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
- Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
- Key Knowledge Required
- Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
- Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
- Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels
- Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
- Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
- Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
- Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
- Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes
- Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
- Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
- Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
Compensation
- $100,000 - $120,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
- This is the pay range the Company believes is equitable for this position at the time of this posting.
- Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
- At impact.com, we believe that when you're happy and fulfilled, you do your best work.
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Benefits
- Medical, Dental, and Vision insurance
- Flexible spending accounts and 401(k)
- That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
- We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We're committed to your continuous learning.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company info
- Customers
- Partners
- Ensure feedback loops are closed so community members and partners see their input acknowledged
- At impact.com, we believe that when you're happy and fulfilled, you do your best work.
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This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.