Bacr
Family Resource Navigator
Fairfield, CA · Full-time
Sponsorship not specified$66k-$71kDetected 30 days ago
Customer SupportPublic HealthCommunicationCollaborationOrganizational Skills
About the role
- The Family Resource Navigator serves as the primary point of contact for participants accessing services through the THRIVE Center.
- This position plays a critical role in creating a welcoming and supportive environment while helping children, youth, and families identify their needs, access resources, and successfully connect with services.
- Its mission is to make help simpler, warmer, and faster for families and their children.
Responsibilities
- Conduct intake assessments, eligibility screenings, consent processes, and participant orientation activities that introduce families to THRIVE Center services, supports, and family-centered approach in a trauma-informed, healing-centered, and culturally responsive manner.
- Provide resource navigation, information, referrals, and ongoing support to participants based on identified strengths, needs, and goals
- Coordinate referrals and warm handoffs to co-located partners, community providers, and external service systems, including follow-up to support successful service connections and reduce barriers
- Receive and triage referrals from schools, community-based organizations, and partner agencies, coordinating with the Program Coordinator when complex or multi-system support is needed
- Support participant surveys, feedback collection, reporting activities, and continuous improvement efforts
- Help maintain a welcoming, organized, and well-functioning Center environment, including participant engagement areas, resource materials, and basic needs supplies
- Support outreach activities, workshops, community events, and partner gatherings while collaborating with the Program Coordinator and community partners to support coordinated service delivery and positive participant outcomes
- Maintain accurate participant records, referral information, service data, and outcome measures while ensuring compliance with program requirements and confidentiality standards
- This position will help ensure that families experience the THRIVE Center as a trusted, responsive, and accessible resource where support is coordinated across multiple systems and providers.
- The Family Resource Navigator will also support data collection, participant follow-up, community events, and continuous improvement efforts while helping maintain a welcoming "no wrong door" environment for all who visit the Center.
Requirements
- Associate degree or higher in Human Services, Social Work, Psychology, Child Development, Public Health, Education, Counseling, or a related field; or an equivalent combination of education, training, and experience
- Two years or more of experience working with children, youth, families, community members, or vulnerable populations in a community-based, educational, healthcare, or social services setting
- Experience conducting intakes, providing resource navigation, case coordination, family support, customer service, or other participant-facing services
- Strong interpersonal, communication, and relationship-building skills, with the ability to build trust and foster an inclusive and welcoming environment for individuals and families from diverse backgrounds
- Strong organizational skills, attention to detail, and ability to manage multiple priorities while maintaining accurate documentation
- Commitment to advancing equity, inclusion, culturally responsive practices, and family-centered approaches
- Knowledge of community resources, public benefit systems, behavioral health services, educational supports, or family-serving systems and bilingual skills are highly desirable
Skills
- Experience using databases, case management systems, or data collection platforms
Compensation
- $66,000-$71,000 annually (DOE)
Benefits
- Be a part of the new Solano THRIVE Center, "Transforming Hope into Resilience, Inspiration, Vision, and Empowerment!"
- THRIVE will integrate educational support, behavioral health care, basic needs assistance, and peer-to-peer connection under a single, trusted roof.
- 16 paid BACR Holidays, generous paid time off benefits
- Medical, dental, vision, mental health/wellness benefit, hospital indemnity, life insurance, flexible spending account (transit, medical, dependent), 403b program, pet insurance, WellHub
Company info
- Bay Area Community Resources (BACR) promotes the healthy development of individuals, families and communities through direct services, volunteerism, and partnerships in the San Francisco Bay Area.
- BACR is an equal opportunity employer.
- We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
- Visit our website at www.bacr.org.
- Above is the pay range for this position that we reasonably expect to pay.
- Individual compensation is based on various factors including experience/education, skillset, and geographic location.
- We have deep respect for the communities we serve throughout the Greater San Francisco Bay Area, the dedicated staff who show up for those in need, and the opportunity we have been given through this work to promote resilience in tens of thousands of individuals every year.
- All qualified applicants will receive consideration for employment w/o regard to perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-Related Complex or military status.
This listing is sourced directly from Bacr's careers page and normalized into a canonical job model.