Genentech

Genentech

Genentech Patient Foundation Navigator (Southern Stars & Northeast Region)

Columbus, USA · Mid · Full-time

Sponsorship not specified$75k-$140kDetected 1 day ago
Contract ManagementPatient CareLeadershipCommunicationProblem SolvingCritical Thinking

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odds of building a lasting career here

53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 21 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 77%

Of 13 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 487 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

34 transfer filings in the last year, covering 34 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • The Foundation Navigator (FN) within the Genentech Patient Foundation (GPF) serves as a front-line subject matter expert and primary point of contact for GPF patients with complex challenges, managing high-complexity cases, escalations, and exceptions with a high degree of autonomy while maintaining program integrity.
  • In this role, you will apply independent judgment, critical thinking, and deep subject matter knowledge to address ambiguous patient needs, orchestrate end-to-end support across stakeholders, and effectively influence peers and leadership at all levels to remove barriers and enhance the patient experience.

Responsibilities

  • Assist patients and providers in enrollment, evaluate patient eligibility across key criteria, coordinate delivery of product, and partner with the PX delivery organization to resolve simple Patient Assistance Program (PAP) cases while maintaining independent GPF decision-making
  • Provide customer-focused support on escalations and exception-based cases, applying independent judgment within compliance guardrails, elevating when appropriate to senior leadership
  • Proactively utilize digital tools, patient insights, and key GPF performance metrics to continuously optimize outcomes
  • Embed a culture of compliance, screen for and report potentially reportable events (PREs), support product launches and line extensions, leverage patient feedback to improve individual and program-level experiences, and achieve defined GPF performance metrics while maintaining the integrity and independence of GPF
  • Demonstrated ability to work in a digital-first environment and manage competing priorities under pressure

Requirements

  • Exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively
  • High degree of empathy with a passion for supporting patients navigating access to medicines
  • Proven track record applying critical thinking and empathetic communication to resolve high-friction patient access scenarios
  • Familiarity with tracking and driving key operational metrics such as Patient Satisfaction Scores
  • High degree of empathy with a passion for supporting patients navigating access to medicines; consumer and patient-service orientation

Compensation

  • The expected salary range for this position based on the primary location of Ohio / Florida is $75,200 - $139,700.

Benefits

  • Bachelor's degree or equivalent healthcare experience
  • 3+ years of healthcare access experience with demonstrated ability to learn and apply healthcare access principles

Equal opportunity

  • equal opportunity employer.
  • If you have a disability and need an accommodation in relation to the online
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This listing is sourced directly from Genentech's careers page and normalized into a canonical job model.