Cisive
Contractor Support Representative (French/English)
Remote - Maryland · Contract
Sponsorship not specifiedDetected 21 days ago
SalesforceCustomer SupportCommunicationMicrosoft Office
About the role
- This role is responsible for taking inbound calls from clients.
- This will include ordering reports and services for clients within established service level norms, which includes, drug tests, international, business information, education and background screening reports.
Responsibilities
- eRailSafe Audit Interview Support
- Manage positive relationships with clients to ensure customer retention.
- This team member will manage and maintain incoming client and applicant requests and work closely with internal teams to ensure client needs and external service levels are met.
- Handle and resolve client support calls and/or emails to achieve first contact resolution, whenever possible.
- We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Requirements
- High school diploma or equivalent required.
- Strong computer skills with experience using Microsoft Office Suite required.
Nice to have
- Experience in background screening or other analytical review role preferred.
- Experience with salesforce is a plus.
- Bi-lingual French/ English is a plus.
Skills
- Leverage and navigate web-based applications and tools, for use in managing client accounts.
Benefits
- At Cisive, our vision is to make securing the right talent effortless.
This listing is sourced directly from Cisive's careers page and normalized into a canonical job model.