Rio Las Vegas

Cage and Player Services Supervisor

Rio Las Vegas, Nevada

Sponsorship not specifiedDetected 28 days ago

Customer SupportLeadershipCommunicationMentoringAdaptabilityMicrosoft Office

About the role

This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.
Your unique ability to work with other professionals will allow our guests to experience an unmatched rewards program and gaming experience.
All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

The Cage Cashier and Player Services Lead is responsible for safeguarding company assets.
Maintain an advanced working knowledge of everything related to the casino loyalty program, upcoming promotions and special events, and general property information.
Perform the duties of the Cage Cashier/Player Services Representative when needed.
Excellent customer services and maintains the highest level of guest service program to all guests, resolve guest complaints.

Must be at least 21 years old.
At least six months experience in banking, casino cashiering or similar currency role.
Strong written and verbal communication skills with the ability to effectively communicate in English.
Ability to learn and comprehend the use of all business applications and software.
Demonstrate reliability through consistent attendance, adaptability to changing business needs, and participation in required meetings and training sessions
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Maintain accurate departmental training and other required documentation.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

Specific vision abilities required by this job include close vision and peripheral vision.
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
Assist Cage Cashier/Player Services Manager on work schedules, vacation requests, attendance records, to ensure proper staffing levels.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

This listing is sourced directly from Rio Las Vegas's careers page and normalized into a canonical job model.