Contec
Work at Home Customer Service Representative
Pittsburgh, PA, United States · Contract
No sponsorshipDetected 1539 days ago
Computer VisionCustomer SupportCommunicationProblem Solving
About the role
- Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience.
- You will need to follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and will be expected to follow the ITG and trust the resolution the tool provides.
Responsibilities
- Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors.
- Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer.
- Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions.
- Effectively works to build a consultative relationship with the customer to create understanding, set clear expectations by providing accurate information and resolve all issues.
- Works independently and seeks Supervisor support when necessary.
Requirements
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
- Must be willing to submit to a background investigation
- Must have unrestricted work authorization to work in the United States.
- Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations.
- Demonstrates ability to achieve established goals and performance metrics and attends trainings as required.
- Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Skills
- Aside from providing a positive customer experience, sales will be key and one of your critical job responsibilities.
Benefits
- Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits.
Company info
- Responsible for providing end-to-end support for our customers and communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy.
- Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving.
- Corrects discrepancies on customers' accounts and researches service disruptions as necessary.
- At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's.
- We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience.
- Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices.
Visa & Work Authorization
- Must have unrestricted work authorization to work in the United States
This listing is sourced directly from Contec's careers page and normalized into a canonical job model.