Blueprint Technologies

Blueprint Technologies

Customer (Billing) Support Agent (German)

Bellevue, WA

Sponsorship not specifiedDetected 8 days ago
Customer SupportResearchMicrosoft Office

About the role

  • Unified by a shared passion for solving complicated problems, our people are our greatest asset.
  • Our collective backgrounds bring diverse perspectives that enable us to consistently think differently.
  • This role displays a passion for providing an outstanding customer experience.

Responsibilities

  • Deliver world-class customer service by following established departmental policies, processes, and standards
  • Manage and respond to customer support tickets within the established SLA and performance guidelines
  • Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environment.
  • The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience.
  • The Customer (Billing) Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users.

Requirements

  • A minimum of 1 year of customer service experience
  • Written and verbal fluency in English language required, must pass Language Assessment Test
  • Written and verbal fluency in German required, must pass Language Assessment Test
  • Blueprint is currently looking for a Customer ( Billing) Support Agent (German fluency required) to be part of the team.
  • 1+ years in customer support and/or technical troubleshooting is strongly preferred
  • Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
  • Proficient with Microsoft Office Suite or related software.
  • Skills/Abilities:
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Benefits

  • We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k.

Company info

  • We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.
  • We are innovators.
  • We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us.
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This listing is sourced directly from Blueprint Technologies's careers page and normalized into a canonical job model.