Saviynt

Senior / Director, Customer Support

Atlanta · Director

Sponsorship not specifiedDetected 152 days ago

Data AnalysisIncident ResponseProduct StrategyProject ManagementAccount ManagementNegotiationOnboardingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical Thinking

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odds of building a lasting career here

40Risky

Cap-exempt (no lottery)0

Sponsors this role90

Entry-level history0

PERM / green-card track0

Lottery odds40

Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 50%

Of 6 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 505 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.

Responsibilities

Own the end-to-end strategy for application upgrades, and Hotfixes in all customer environments (Dev, QA, Production and any other), ensuring up grades are predictable, low-risk, and aligned with product release cycles.
Implement a clear, high-touch communication strategy to selected customersthat differentiates between Major release version upgrades and hotfix deployments
Collaborate and document the upgrade process/timelines for internalcollaboration and ongoing reporting to Saviynt teams.
Drive Early Access and Beta release cycles, systematically capturing user feedback to identify, prioritize, and resolve issues before general availability launch.
Build scalable processes and drive automation/AI to ensure upgrades are executed consistently (on time and per schedule).
Partner with Product and Engineering teams to develop an AI based framework, toreduce upgrade complexity through automation, standardization, and pre-validationchecks.
Assess and implement customer self-service tools to align with industry standards
Lead customer-facing briefings for strategic enterprise accounts requiring complexupgrades.
Lead post-upgrade reviews and implement continuous improvement initiatives.
Manage technical projects as assigned.

Requirements

10+ years related work experience (e.g., combination of working in an enterprise
Demonstrated ability to remain "cool, calm, and collected" during a crisis and
Ability to combine negotiation and resource management skills with a solid
Sound judgment and ability to make decisions, with consideration of all alternatives and risks.
Ability to work and coordinate priorities well under pressure.
A track record of meeting complex stakeholder needs under tight timelines and
Technical depth to enable collaboration with our Product and Development teams along with an ability to present complex technology concepts to Senior executives in an understandable way.

Nice to have

Expertise in FreshService reporting and dashboards
AI-first mentality and experience automating processes
If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.

Skills

Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI.
For more information, please visit www.saviynt.com.
Saviynt is seeking a visionary Director / Senior Director to redefine the enterprise experience for our award-winning IGA and IAM platforms.

Compensation

If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privac

Company info

By centralizing communication to customers, you will be putting the customer experience at the forefront of the upgrade experience.
We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work.
You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment.
Lead a global upgrade program responsible for orchestrating application upgrades across hundreds of enterprise customers.
Own customer upgrade planning and customer communication for Strategic and select customers as designated
Implement context-specific scheduling for customers based on business context, potential risks, customer onboarding roadmaps, and negotiate scheduling based on risk-mitigation.
Develop upgrade roadmaps and ensure customers remain within supported versions ofthe platform. Plan for 2-3 version upgrades during the year.
Develop upgrade roadmaps and ensure customers remain within supported versions ofthe platform.
Ensure customers receive clear, proactive communication regarding upcomingreleases, feature impacts, and upgrade windows.

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This listing is sourced directly from Saviynt's careers page and normalized into a canonical job model.