masterworks

masterworks

Telemetry Operations Manager

Poulsbo, Washington, United States · Contract

Sponsorship not specifiedDetected 13 days ago
JavaScriptHTMLCSSSQLBigQueryData VisualizationProject ManagementGoogle AdsGoogle AnalyticsCRMOnboardingCommunication

About the role

  • The Telemetry Operations Manager owns the day-to-day health of Masterworks' client tracking ecosystem: 100+ active digital across a diverse nonprofit and Gloo capital partner portfolio. You'll deploy and maintain tracking tags, investigate conversion data gaps, support new client onboarding, and serve as first responder to telemetry issues raised by
  • Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances, according to one of several standardized schemas to keep administration clean and efficient. This includes conversion events, goals, and e-commerce tracking

Responsibilities

  • 100+ active digital across a diverse nonprofit and Gloo capital partner portfolio.
  • You'll deploy and maintain tracking tags, investigate conversion data gaps, support new client onboarding, and serve as first responder to telemetry issues raised by internal teams.
  • Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances, according to one of several standardized schemas to keep administration clean and efficient.
  • Document client-specific tagging configurations, deployment notes, and testing guides in Notion
  • Responsible for ensuring Gloo capital partners have the technical means to request and capture consent settings from web site visitors
  • Ensure tracking for capital partner sites (and some client sites) conforms to Gloo corporate requirements to avoid legal liability for data collection practices
  • Maintain client URL parameter sheets and support the Operations team with link testing workflows

Requirements

  • 3-5 years of hands-on digital analytics or tag management experience
  • Experience with a web analytics platform (Piwik PRO, GA4, Adobe Analytics, or similar), configuring goals, events, and e-commerce tracking
  • Ability to debug tracking issues using browser developer tools, including reading the network tab, inspecting the dataLayer, and following event chains
  • Experience with Piwik PRO specifically (tag management, reporting, consent management)
  • Familiarity with programmatic and paid social ad platform pixels: Meta, Google Ads, Adform, The Trade Desk
  • Experience in an agency environment managing multiple client accounts

Nice to have

  • Familiarity with RudderStack or other CDPs
  • HTML/CSS/JavaScript proficiency
  • Experience with nonprofit donation platforms
  • Strongly Preferred

Skills

  • tags, triggers, variables, and container publishes
  • Keep client tagging synchronized when clients change websites, donation platforms, or ad account configurations
  • Monitoring & QA
  • Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity
  • Debug conversion event failures, identifying issues between changing client technologies and our tracking interface
  • Verify new tag deployments using live page inspection, browser developer tools, and Piwik reporting APIs
  • Telemetry Helpdesk
  • Answer questions about Epiphany dashboard results, explain tracking behavior, and translate technical findings for non-technical teammates
  • Escalate and coordinate with the telemetry development contractor when issues require code-level resolution
  • Client Onboarding Support
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This listing is sourced directly from masterworks's careers page and normalized into a canonical job model.