RF Connect
Network Operations Director
Farmington Hills or DFW Metro Area, MI or TX, United States · Director · Full-time
Work authorization required$70k-$80kDetected 40 days ago
Incident ResponseProject ManagementAccount ManagementOperations ManagementPerformance ManagementCustomer SupportElectrical EngineeringNetwork Monitoring5G/LTELeadership
About the role
- The Director will be responsible for maintaining high levels of network availability and customer satisfaction while ensuring service level commitments are achieved.
- In addition to operational leadership, this individual will serve as a senior customer-facing representative for key managed services accounts, participating in service reviews, escalations, and strategic customer discussions.
- In this role you will report to our General Manager of Operator Services in our Farmington Hills, MI headquarters office.
Requirements
- 4-year college degree (or equivalent)
Nice to have
- Direct incident response, escalation management, and root-cause analysis efforts.
- Establish and monitor operational KPIs, SLAs, and service metrics.
- Oversee staffing, scheduling, performance management, and development of NOC personnel.
- Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments.
- Participate in customer escalations and critical issue resolution.
- Conduct periodic service reviews and operational business reviews.
- 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations.
- 5+ years managing NOC, service assurance, network operations, or managed services teams.
Skills
- Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc.
- Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems.
- Familiarity with network performance metrics, incident management, and service level management.
- Core Competencies
- Network Operations Management
- Managed Services Delivery
- SLA Management
- Incident Management
- Client Relationship Management
- Telecommunications Infrastructure
- Network Monitoring and Performance Optimization
- Technical Account Management
Compensation
- $70k-$80k
Benefits
- Health benefits
- HSA w/ company matching
- PTO w/ rollover
- Education Level: 4-year college degree (or equivalent)
Company info
- 401k w/ company matching
Equal opportunity
- All of your information will be kept confidential according to EEO guidelines.
Visa & Work Authorization
- Job Location: Farmington Hills, MI, USA or Dallas-Fort Worth, TX, Metro area; only US-based candidates with US work authorization considered, no outside recruiters
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