Cozey

Lead, Retail Excellence

Mont-Royal, Canada

Sponsorship not specifiedDetected 13 days ago

LogisticsCollaboration

About the role

As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.
It's an operational, high-ownership role where protecting the experience and optimizing performance sit in the same hands.
Make sure visual merchandising is executed and kept to Cozey's standards in every store, partnering closely with the VM function (this role upholds VM on the floor rather than deciding product selection or placement).

Own labor cost and scheduling across stores, aligning staffing to traffic and sales so we protect both cost efficiency and the service experience.
Own the in-store side of product launches and work closely with the Operations team so products and marketing materials reach every store on time for launch dates, and products stay available and well-delivered day to day, keeping the floor always ready to sell.
Own the operational side of new store openings, making sure each store opens ready to sell with the essentials in place: dashboards, WiFi, access to all portals and tools, cleaning service, etc.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination.

We'd love to hear from you if you have A versatile, high-range operator who moves fluidly across in-store experience, operations, and performance, and dives deep wherever the work demands it.
A people-and-floor instinct: you know how to keep store teams motivated, aligned to values, and delivering a consistent experience without managing them directly.

We care about you You will receive a competitive salary along with a comprehensive benefit package.

We care about you You will receive a competitive salary along with a comprehensive benefit package.
Endless opportunities for personal and professional growth in a fast-growing start-up.
A generous PTO policy that allows you the time you need to recharge.
Labor cost efficiency and schedule coverage against traffic and sales.

Be the guardian of the Cozey in-store experience: elevate what a store feels like, energize the floor, and own the experience standards that keep our values lived and upheld in every store.
About Cozey At Cozey, we're all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible.

This listing is sourced directly from Cozey's careers page and normalized into a canonical job model.