IP Fabric

Solution Architect - Post Sales

Boston or remote · Exec

Sponsorship not specifiedDetected 26 days ago

Product ManagementSalesCustomer Success

About the role

As a Post Sales Solution Architect at IP Fabric, you will be the technical owner of customer success after the sale.
You will work directly with enterprise network, security, and infrastructure teams to deploy IP Fabric, accelerate adoption, troubleshoot complex environments, and help customers realize measurable business value from their network data.

Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
Identify and nurture customer champions to drive long-term engagement.
Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
Work closely with IP Fabric's support and sales teams to maximize customer satisfaction and engagement.
Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
Assist sales and technology partners in integrating IP Fabric into broader solutions.
Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.

Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
Lead technical onboarding and deployment activities for enterprise customers, ensuring successful implementation and time-to-value.
Advise customers on
At IP Fabric, we enable people to uncover the truth about their networks.

This listing is sourced directly from IP Fabric's careers page and normalized into a canonical job model.