Sparksoftcorporation
Service Desk Analyst
Remote/Hybrid if local to Maryland
No sponsorshipDetected 1 day ago
ComplianceAccessibilityHIPAALeadershipCommunicationCollaborationProblem Solving
> stay_score
odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
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About the role
- Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change.
- We serve a wide range of government clients, delivering impact that's felt across the nation.
Responsibilities
- Assist users with account access support, including password resets, account unlocks, and troubleshooting login issues across multiple applications.
- Accurately log all user interactions in ServiceNow, assigning tickets to the appropriate internal groups or escalating to Tier 2 support as necessary.
- Ability to work independently, manage time effectively, and meet performance metrics.
- A curated in-office experience designed to foster community, team connections, and innovation
- Training and development programs that build new skills and prepare you for leadership roles
- To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited.
Nice to have
- Connection: Wired (cable/fiber) preferred
- Device Setup: Ethernet connection preferred
- Wi-Fi acceptable if stable
Skills
- Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies.
- Our true strength lies in our people.
- They're the problem-solvers and innovators consistently delivering extraordinary outcomes.
- Our innovation extends beyond just delivering projects.
Compensation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Benefits
- That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation.
- From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work.
- Comprehensive health coverage-including medical, dental, vision, life, and disability insurance
- Flexible paid time off and hybrid ways of working that support true work-life balance
Company info
- Our mission isn't just to offer IT solutions; it's to revolutionize the way you work.
- WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected.
- At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected.
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