Bevicareers
Senior Manager, Technical Services & Partner Operations
Boston · Senior · Full-time
Sponsorship not specified$146k-$180kDetected 9 days ago
ExcelProcess ImprovementCustomer SuccessCustomer SupportZendeskResearchLeadershipCommunicationCollaborationMentoringPublic SpeakingMicrosoft Office
About the role
- In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
- Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%.
- All Bevi employees receive equity in the form of stock options.
Responsibilities
- Happy hours, team-building events, bagel breakfasts, Values awards - and more.
- Every application is reviewed by a member of our team, and interviews may be recorded to support note-taking, just let us know if you'd prefer we don't.
- Whether you're a seasoned expert or an emerging talent, we're looking for people who are ready to build what's next.
Requirements
- Bachelor's degree or equivalent
- 10+ years of experience in technical services, partner management, or account relationship organizations
- Outstanding communication skills, with the ability to translate complex technical concepts for a wide range of audiences
- Familiarity with Zendesk, Excel, PowerPoint, and similar tools for issue documentation and data presentation
- Proficiency with Gemini, Claude, ChatGPT or other automation/AI tools you have used to improve CX or internal processes
Nice to have
- experience managing managers a plus
Compensation
- $145,690 - $179,970 USD
- We anchor pay decisions in real-time market data
- We strategically balance base pay, bonuses, benefits, and equity
- The posted range reflects base salary plus commission which is the total potential on target earnings (OTE) for the position.
Benefits
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- We'll also ask how you're learning and experimenting with AI in your work.
Company info
- Bevi is on a mission to transform how beverages are delivered and consumed.
- Our connected beverage platform eliminates the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated.
- As the category leader in IoT-enabled beverage technology, we're building a future where Bevi machines are everywhere people live, work, and connect.
- We've raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we've been rapidly growing year over year, saving over 1 billion bottles from waste.
- We are seeking a Senior Manager, Technical Services & Partner Operations to join Bevi's Technical Services leadership team.
- At Bevi, we believe compensation is a powerful tool to attract, retain, and grow talent.
- We're passionate about supporting career growth and would love to be part of your professional journey.
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This listing is sourced directly from Bevicareers's careers page and normalized into a canonical job model.