Operations Customer & Logistics Coordinator - Düsseldorf (Logistics + E-mobility)

About the role

• Serve as the main point of contact for customer enquiries related to deliveries, returns, charging services, and fleet availability via phone, email, and ticketing systems Coordinate logistics activities including scheduling of pickups and deliveries, route optimisation support, and real-time exception handling to meet SLAs Manage relationships with carriers, drivers, third-party service providers and internal operations teams to ensure reliable service delivery Support the local e-mobility programme by scheduling and tracking charging infrastructure use, liaising with charging station operators, and monitoring vehicle charge levels Process and track shipments, returns, and inventory movements in the warehouse management system, maintaining accurate records and documentation Monitor KPIs and produce regular operational reports, highlighting trends, incidents and opportunities for efficiency gains Investigate and resolve customer incidents and claims, escalating complex cases to specialist teams as required and ensuring timely communication with stakeholders Contribute to continuous improvement initiatives by identifying process gaps, proposing solutions and supporting implementation of new workflows and tools Support training and onboarding of new operations staff and maintain up-to-date local SOPs, FAQs and knowledge base articles Your Qualifications Fluent in German and strong English language skills (written and spoken) Bachelor's degree or equivalent experience in Logistics, Supply Chain, Business Administration or a related discipline 2+ years' experience in logistics operations, customer service in a supply chain environment, or e-mobility/fleet operations Practical knowledge of transport planning, carrier management and warehouse processes; experience with WMS/TMS or similar systems is desirable Understanding of e-mobility concepts (EV charging logistics, fleet charging planning) or demonstrable interest in sustainable transport solutions Strong customer-focus, excellent communication and problem-solving skills with attention to detail Ability to manage competing priorities, work under pressure and coordinate across multiple stakeholders IT literate with experience using CRM/ticketing systems, Microsoft Office (Excel) and the ability to learn new operational platforms quickly Right to work and willingness to be based on-site in Düsseldorf The Offer Full-time on-site position in Düsseldorf with a dynamic role at the intersection of logistics and e-mobility Competitive salary aligned with experience and local market rates Structured onboarding, hands-on training and ongoing professional development opportunities Collaborative, supportive team environment with exposure to sustainability-focused operations Opportunity to shape local operational processes and contribute to service improvements across logistics and fleet functions Employee benefits in line with local policies and company programmes