HEI Hotels and Resorts

Bell/Luggage Attendant

The Gwen - Chicago, IL

Sponsorship not specifiedDetected 21 days ago

Communication

About the role

Show guests to room assisting with their luggage.
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Check luggage for hotel guests both for day and overnight.

Responsibilities

Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
Maintain an open communication line through all shifts by proper use of intershift log.
Deliver messages and valet to guest rooms.
Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
Perform any other job-related duties as assigned.

Requirements

May perform the duties of a valet as required.
High school diploma or equivalent required.
Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice to have

Hotel experience preferred.

Skills

Qualifications and Skills

Compensation

Salary Range: $16.60 - $16.60 Hourly

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? No

Company info

Imagine yourself in 1930's Chicago. Chicago celebrated its centennial by hosting the world's fair in 1933. The speakeasies and gangsters were thriving. It was a distinguished time in Chicago's history. The Gwen has a glorious past and an even more glorious future. Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers. This unmistakable inspiration comes to life with our historic façade, famously created by sculptress Gwen Lux in 1928. A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change. The building has been home to many stories in an illustrious past. Health, dental and vision are just a start. We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms. Now we're inviting you to re-create the Gwen experience. Let it be a canvas for your own personal stories.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Imagine yourself in 1930's Chicago.
Chicago celebrated its centennial by hosting the world's fair in 1933.
The speakeasies and gangsters were thriving.
It was a distinguished time in Chicago's history.
The Gwen has a glorious past and an even more glorious future.
Rooted in the history and heritage of downtown Chicago in the 1930's, the Gwen serves as a city emblem of this golden era and yet is poised to bring luxury to a future generation of worldly travelers.
This unmistakable inspiration comes to life with our historic façade, famously created by sculptress Gwen Lux in 1928.
A female artisan making a mark in a predominantly 1930's, male design city depicts and exciting atmosphere of change.
The building has been home to many stories in an illustrious past.
Health, dental and vision are just a start.
We offer unlimited career potential, top of the line training, free lunch, Ventra Transit Benefit and we also provide your uniforms.
Now we're inviting you to re-create the Gwen experience.
Let it be a canvas for your own personal stories.
Don't meet every single requirement of this job?
At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
Compensation

Equal opportunity

Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
equal opportunity employer.

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