Toast
Principal Technical Program Manager, Toast IQ
Remote, US · Principal
Sponsorship not specified$181k-$290kDetected 22 hours ago
Machine LearningAgentic AICompensationCadenceLeadershipCommunicationCollaboration
About the role
- You won't have direct authority over most of the people you depend on, which means you'll earn influence, make decisions that stick, and serve as an escalation point when things go sideways.
- Engage credibly with engineering teams on architecture, dependencies, and technical risk.
- Feed this signal back to R&D leadership in a form they can act on. - Operate with high judgment in ambiguous situations.
Responsibilities
- Design, own, and continuously improve the monthly agent release program - one cadence, one launch process - across all lines of business. Build this as a durable operating mechanism, not a series of one-off coordination efforts.
- Set and hold the platform-readiness bar. Engage credibly with engineering teams on architecture, dependencies, and technical risk. Own the dependency and risk map. Be willing to call a postponement when a product isn't ready - and make that call stick.
- Drive go-to-market coherence across LOBs so naming, packaging, and messaging land as one platform story. Work with PMM and GTM to make sure the field can sell and operators understand what they're getting.
- Track record of owning cross-functional programs end to end - not just coordinating them - from design through launch, across teams with competing priorities.
- Demonstrated ability to build repeatable operating models.
- By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
- Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Requirements
- Experience with AI/ML systems, agentic architectures, or applied AI programs.
Compensation
- We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
Benefits
- Diversity, Equity, and Inclusion is Baked into our Recipe for Success
Company info
- Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
- As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.
Equal opportunity
- If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
This listing is sourced directly from Toast's careers page and normalized into a canonical job model.