Passion.io
Technical Customer Success Manager (Creator Economy) - Global Remote
Toronto, Ontario, Canada
Sponsorship not specifiedDetected 44 days ago
ComplianceCustomer SuccessEpicMentoring
About the role
- Scale It Stable. 🔧🚀 Creators move fast.
- But when things break, lag, misfire, or fail to integrate?
- Which means… This isn't traditional Customer Success either.
Responsibilities
- A short, real-world platform scenario where you walk us through how you'd identify root causes, optimize configuration, and future-proof the build.
- We'll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio.
- At Passion.io, we're on a mission to empower creators to build and monetize their own mobile apps - without coding.
- Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact.
- And since we're building AI-powered features that accelerate how creators launch and scale - this means you'll be working at the frontier of where the creator economy is heading next.
Company info
- You love what happens before it. ▶️ The structure. ⏩ The configuration. ⏭️ The "let's make sure this passes review the first time." At Passion.io, we're evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps.
- This is technical ownership inside a high-growth creator platform.
- This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability.
- You don't just answer "how-to" questions. ✅ You diagnose. ✅ You optimize. ✅ You future-proof. 🖥️ A Day in Your Launch Pipeline You'll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
- We're looking at how your brain works.
- You'll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.
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This listing is sourced directly from Passion.io's careers page and normalized into a canonical job model.