Rox Data Corp
Customer Success Leader
San Francisco
Sponsorship not specifiedDetected 49 days ago
AWSCustomer SuccessCadence
About the role
- You'll be accountable for whether your customers actually use what they bought, and for catching the leading indicators before they become churn.
Responsibilities
- Own net revenue retention, gross retention, and product utilization across the AI Natives and Enterprise segment, with clear success criteria per account.
- Hire, develop, and lead a team of customer success managers, setting the bar for craft and accountability as the function scales.
- Build the playbooks, tooling, and reporting that let your team scale without losing rigor.
- You'll build and lead the success team that turns a signed contract into a daily-cadence workflow that revenue teams can't live without.
- If you believe retention is earned through product value rather than promises, and you want to build the success function for an agentic revenue platform from the ground up, we'd love to talk.
Requirements
- 6+ years in customer success or post-sales, including direct experience hiring and managing a team and owning retention or utilization targets
- Experience in technical or AI-native products
- Track record managing relationships with VP- and C-level stakeholders at enterprise customers
- Strong balance of strategic thinking and operational execution
- comfortable moving from an exec QBR to a deployment debug in the same day
- Demonstrated ability to drive measurable time-to-value and turn deployments into expansion
- Deep empathy for enterprise customers and a passion for helping them succeed
- Strong analytical mindset
- fluent working with metrics, success criteria, and customer data
- able to speak credibly to current trends and tools
- Be located in or willing to relocate to San Francisco
Nice to have
- STEM degree or quantitative background preferred
- Previous experience in consulting, banking, or similar structured environments is a plus
Benefits
- Competitive pay with considerable equity upside
- Health Insurance
Company info
- At Rox, we believe in empowering people to do their best work.
- Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x'd engineering, revenue agents 10x customer work.
- We are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
- Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.
- Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.
- Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling.
- Just as coding agents 10x'd engineering, revenue agents 10x customer work.
- We are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context.
- With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
- Nothing is possible without the world-class team, assembled to redefine how businesses operate.
- Members on our team have:
- Founded and exited successful companies
- Held the highest positions at Google, AWS, Confluent, and New Relic
- Won IMO and IOI gold medals
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