BrightEdge
Customer Success Manager, Digital
Cleveland, Ohio
Sponsorship not specified$60k-$72kDetected 3374 days ago
SEOAccount ManagementCustomer SuccessCadenceCommunicationProblem SolvingPublic Speaking
About the role
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
- This role combines relationship management, strategic planning, and data-driven problem-solving-you'll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction.
- Our extensive training program will help get you up to speed!
Responsibilities
- Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
- Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
- Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
- Develop new materials - presentations, roll-out plans, and proposals.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- 1+ years of direct customer facing experience.
- Experience working with stakeholders at all levels.
- Bachelor's degree required.
- We're excited about you if you have:
Nice to have
- Knowledge of or interest in digital marketing preferred.
Compensation
- $60k-$72k
Benefits
- Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
Company info
- As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
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This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.