BrightEdge
Customer Success Manager, Digital
Cleveland, Ohio · Junior
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The bottom of this range ($60,000) is below the Level I prevailing wage of $105,394. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Computer and Information Systems Managers (11-3021) · Cleveland, OH. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This role requires at least 3 days onsite in our Cleveland office.
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
- This role is a great entry point into Customer Success for someone who is passionate about helping customers and interested in digital marketing.
Responsibilities
- Manage a portfolio of ~60 accounts: Build trusted relationships with key stakeholders and understand their strategic goals and priorities.
- Lead customer planning and engagement: Prepare quarterly success plans and create presentations, rollout plans, proposals, and other customer-facing materials.
- Strong communication and presentation skills: Comfortable presenting ideas, building relationships, and communicating effectively in a fast-paced, high-cadence environment.
- Our extensive training program will give you the product knowledge and support you need to grow in the role.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- 1+ years of relevant experience: Experience in a customer-facing or digital marketing role.
- Bachelor's degree required
- We're excited about you if you have:
Skills
- Digital marketing interest:
- Knowledge of or interest in digital marketing, search, and the evolving digital landscape preferred.
- Digital marketing interest: Knowledge of or interest in digital marketing, search, and the evolving digital landscape preferred.
Compensation
- $60k-$72k
Benefits
- Monitor customer health: Identify adoption risks and opportunities, partnering cross-functionally to address challenges and drive customer satisfaction.
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
- You'll help customers turn digital marketing data into actionable insights, understand their goals, and make the most of the BrightEdge platform to improve their brand visibility and performance.
- Drive customer success and adoption: Develop success plans, introduce new features and best practices, and help customers maximize the value of BrightEdge.
- With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals.
- As a Customer Success Manager on the Digital team, you'll work with a portfolio of customers to drive value throughout the customer lifecycle.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.