Insulet Corporation
Clinical Retention Specialist (South-FL, GA, SC, TN))
US - Florida, USA
Sponsorship not specified$79k-$119kDetected 7 hours ago
Data AnalysisData ScienceSalesforceCustomer SuccessCustomer SupportMedical DevicesLeadershipCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office
About the role
- The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes.
- Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use.
- Operates as an individual contributor without formal people management responsibility.
Responsibilities
- Applies foundational, evidence‑based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy, following established guidelines and with appropriate guidance.
- Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance.
- Supports delivery of business results across the assigned region by executing plans, engaging stakeholders, and monitoring performance using established processes and guidance.
- Identify early indicators of disengagement or churn through data assessment and analytics in partnership with the data science teams and collaborate with Customer Success teams to deploy targeted, regionally informed save strategies.
- Identifies and assesses common barriers to therapy continuation (clinical, behavioral, logistical, and access‑related), including geographic differences, and applies standard approaches to support practical, patient‑centered solutions with moderate guidance.
- With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle.
- Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller.
- Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
Compensation
- Compensation & Benefits:For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00This position may also be eligible for incentive compensation.We offer a comprehensive benefits package, including:
Company info
- Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.
- We are looking for highly motivated, performance-driven individuals to be a part of our expanding team.
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