Airbnb
Program Manager, Community Support
United States · Mid
Sponsorship not specified$132k-$154kDetected 3 days ago
Customer SupportLeadershipCollaborationPublic Speaking
Stay score
odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 16 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 80%
Of 5 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 452 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
79 transfer filings in the last year, covering 79 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
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About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders throughout Airbnb.
Responsibilities
- Build an understanding of how their program fits within the broader company initiatives, including cross-functional teams, related programs, and organizational ways of working.
- Manages cross-functional meetings and aligns stakeholders and teams to drive action plans and results.
- Develops plans and monitors progress against the plan, communicates and effectively escalates issues and blockers with path to green recommendations
- Evaluates existing governance structures and optimises or creates new ones for the program team, seeks leadership feedback.
- Produces and revises documents and presentations that are leadership-ready, seeks guidance to refine as needed.
- 4+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
- Ability to create compelling presentations and storytelling to to executives
Requirements
- Bachelor's Degree or equivalent experience, preferably in related field;
Compensation
- $132,000 - $154,000 USD
- We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.
Benefits
- With minimal guidance, drives a project vision and purpose by collaborating with cross-functional teams.
Company info
- We strive to also provide a disability inclusive application and interview process.
- Pay Range $132,000 - $154,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
Equal opportunity
- Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
- How We'll Take Care of You:
- Our job titles may span more than one career level.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.