IA Scareers

Customer Success Manager

US - New York, NY · Full-time

Sponsorship not specified$69k-$119kDetected 30 days ago

Data VisualizationJiraSalesforceAccount ManagementCustomer SuccessMicrosoft Office

About the role

They will also be responsible for increasing the clients' adoption of IAS technology, maintaining strong relationships, and ensuring that client campaigns meet goals and objectives.
This role will suit a Customer Success Manager who is passionate about making an impact, driving ROI for their clients.
Our Customer Success team prides itself in assisting Advertisers and Agencies alike in making informed decisions on their Digital Media planning and spending.

Develop and maintain the multi-year strategic client relationship for Global accounts to meet and exceed customer objectives and IAS revenue goals.
Act as the lead point of contact for both external and internal stakeholders, in all matters specific to the assigned client portfolio.
Lead strategic client business meetings, webinars, training sessions and provide Industry trends and analysis.
Act as the Client champion for product feedback and manage issues escalations.
Develop a trusted advisor relationship with key client stakeholders and executive sponsors, asking pertinent questions to influence performance.
Build a solid understanding of IAS products and processes to assist clients drive business value and ROI on their Digital spending.
Collaborate with other internal departments on joint processes towards increased customer satisfaction.
Own adoption and renewal of IAS services.
Identify and grow opportunities within accounts, and collaborate with sales teams to ensure growth attainment.
Identify at risk opportunities and work with internal and external stakeholders to build solutions.

Proven experience in a client-facing role within an Agency, Brand, Publisher or Saas company for enterprise accounts.
Experience managing, consulting and negotiating with Fortune 500 corporations with an excellent track record retaining and growing portfolio.
Exceptional organisational skills, with a proven track record of successfully managing projects to completion.
Experience using Salesforce, Looker and JIRA will be advantageous.
For additional details or if you have questions, contact us at compliance@integralads.com.

$69,300.00 - $118,800.00 Annual
The annualized base salary ranges for the primary location, and any additional locations are listed below.

We offer our Customer Success teams an international work environment, continuous training opportunities, a generous PTO policy and attractive compensation, both fixed and variable.

IAS does not accept any unsolicited resumes or candidate profiles.
If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com.
We will get back to you if there's interest in a partnership.

Employer:
IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
California Applicant Pre-Collection Notice:
We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

This listing is sourced directly from IA Scareers's careers page and normalized into a canonical job model.