Cpgroup

Tenant Experience Coordinator

Atlanta

Sponsorship not specifiedDetected 145 days ago

CanvaCustomer SupportLeadershipCommunicationTime Management

About the role

Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.
CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets.
Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.

Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.
Liaison with community businesses to develop discount programs with exclusive offerings for tenants.
9am as they enter the building
Greet tenants upon arrival daily from 8am - 9am as they enter the building
Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building's tenant mix
Assist with organizing and distributing a monthly newsletter using a Company-provided template and highlighting amenities, tenant discounts, and building events.
Manage Property website, ensuring website and documents within Angus stay updated.
Create and distribute news and events.
Design flyers and graphics for upcoming events/promotions.

Minimum of 3-5 years of professional experience in a customer-facing role.
Real estate background, with experience in commercial property environments.
Ability to work independently, taking ownership over projects.
Experience working in an account service or customer experience environment
Successful completion of a background screening required
Prior experience as a Leasing Administrator and/or Sales Associate.
Proficient in Social Media, Mailchimp, Canva and PowerPoint.
Social Media Experience: Facebook and Instagram business accounts.
Encompasses impeccable time management and prioritization skills.
Strong overall computer skills.
Skilled communicator with great interpersonal skills and the ability to build and manage relationships.
Excellent writing and grammar skills.
CP Group is an Equal Opportunity

Hospitality experience strongly preferred, with a demonstrated commitment to high-touch service and relationship management.

Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization's experience.
Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.

Unlimited vacation, summer Fridays, and 9 company holidays
Company-paid life and disability insurance
Company-subsidized medical, dental, and vision insurance
Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance.
We offer a competitive benefits package, including:
Work with Company's Director of ESG to support company health & wellness initiatives; execute and communicate these initiatives at the property-level.

CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986. Today, CP Group is the largest office landlord in Florida, Atlanta's largest private commercial property owner, and in the top 25 of largest office landlords in the United States.
CP Group brings an extensive track record and unparalleled market insight to advance investors' opportunities in the region's most dynamic markets. Headquartered in Boca Raton, Florida, the company has a corporate office in Atlanta and regional offices in Dallas, Denver, Jacksonville, Miami, and Washington DC.
Summary:
The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships.
CP Group, a vertically integrated commercial real estate and management firm, has been a leading owner-operator and developer of commercial real estate throughout the Sunbelt since 1986.
Essential Responsibilities:
Customer Service and Communication
Serve as liaison between Property Management team and the tenants.
Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift and tenant handbook.

This listing is sourced directly from Cpgroup's careers page and normalized into a canonical job model.