Pave Bank

Client Success Associate

Tbilisi, Georgia

Sponsorship not specifiedDetected 30 days ago

Data AnalysisProduct ManagementAccount ManagementNegotiationCommunicationCollaborationAdaptability

About the role

ABOUT PAVE BANK: Pave Bank is the world's first programmable business bank.
You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company's growth and product evolution.
As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products.

Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions.
Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption.
Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions.
Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation.
Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely.
Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.
Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions.
Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption.
Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions.

Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software.
Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.

Competitive compensation and benefits package.
Equity in the company-so you're aligned with our growth and success.
Monitor client usage patterns and health scores to make proactive operational and resourcing decisions.
Highly analytical and comfortable using data-such as financial projections and health scores-to drive operational results.

Pave Bank is the world's first programmable business bank.
Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.
At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services- driving product adoption, retention, expansion, and overall Pave experience.
This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence.
You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely.

This listing is sourced directly from Pave Bank's careers page and normalized into a canonical job model.