Conviva

IT Manager

Foster City, CA · Full-time

Sponsorship not specified$160k-$200kDetected 4 days ago

AWSGCPAzureAgentic AIComplianceProject ManagementAgileProcurementOnboardingLeadershipCommunicationProblem Solving

About the role

Conviva computes quality of experience across all users and all devices, in real time.
We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement.
As the Manager of IT, you will play a pivotal role in overseeing and leading the IT function, ensuring the seamless operation, optimization, and continuous improvement of our systems and applications.

Conviva is the first and best place to understand and optimize digital customer experiences.
Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence-linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests.
Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

5+ years of proven experience as an IT Manager or similar role, preferably in the SaaS or software industry.
Strong technical background with proficiency in software development methodologies, architecture, and technologies.

Detail-oriented mindset with excellent problem-solving skills.
Project management skills and familiarity with Agile methodologies.
Ability to understand and adapt to rapidly changing priorities pivoting from one task to other project-based tasks as needed
Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Create and manage budget plans and procurement strategy.
Work closely with cross-functional teams to improve security, increase efficiency, or enhance user experience.
Ensure IT compliance with regulatory requirements and industry standards, including maintaining readiness for ISO and SOC 2 audits.

The expected salary range for this full-time position is $160,000- $200,000 + equity + benefits.

is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry-capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions.
We are currently seeking a dynamic and experienced IT leader at Conviva.

This listing is sourced directly from Conviva's careers page and normalized into a canonical job model.