Cordance

Customer Success Manager - McCreadie Group

United States - Remote · Vp

Work authorization requiredDetected 29 days ago

HubSpotSalesforceCRMSalesAccount ManagementExcelCustomer SuccessCustomer SupportResearchLeadershipCommunicationCollaborationOrganizational Skills

About the role

You'll play a vital role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with McCreadie Group.
The focus of this role is to ensure a McCreadie Group customer has exceptional experience in their interactions with our company and our products, to help them realize the value of their investment in our solution, and to be their internal champion.
Monitor customer health metrics to identify renewal risks early and take corrective action.

Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Collaborate with the sales team to provide product demonstrations and address potential client inquiries.
Collaborate and assist in maintaining a library of best practices based on customer interactions and subject matter expertise in collaboration with the other research products team members.
Customer Support and Communications
Maintain a high standard of responsiveness, ensuring high levels of customer satisfaction with our support experience.

Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.

Coverage begins on your first day of employment.
Enjoy uncapped paid time off to balance your work and personal life.
12 weeks paid leave for all employees.
Provide backup and cross coverage of customer support as needed which may include after normal business hours to support customer across the country and global customers.

Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Join us and be part of a company that values your contributions and well-being from day one!
As a Customer Success Manager with McCreadie Group, you'll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives.
Monitor and analyze customers' usage of our product, report on trends to management, provide suggestions based on findings.
Develop a trusted advisor relationship with customers; build and maintain strong, long-lasting customer relationships.
Provide technical support for customers using established company processes and tools (Customer Support software, CRM, phone, email).

This listing is sourced directly from Cordance's careers page and normalized into a canonical job model.