SSE Academy
Customer Service Coordinator
Barendrecht, NL
Sponsorship not specifiedDetected 50 days ago
SwiftCRMProcess ImprovementERPCustomer SupportCommunicationCollaboration
About the role
- Accurate Order Entry and Management: Efficiently input customer orders into the company's ERP/CRM system, ensuring all details are correct and compliant with company policies.
- Process Improvement: Actively gather and monitor feedback, analyse insights, and suggest improvements to Sales Administration processes to enhance the overall customer experience.
- Returns Processing and Issue Resolution: Handle customer returns efficiently, addressing any related issues and ensuring swift resolution while maintaining a high level of customer satisfaction.
Responsibilities
- Handle order confirmations, monitor order progress, and address any discrepancies to maintain smooth processing.
- Generate and issue accurate invoices and standard quotations in a timely manner, following established company guidelines and procedures to support seamless transactions.
- Maintain accurate and up-to-date customer account information, ensuring all interactions and changes are documented properly to provide a reliable record for future reference.
Company info
- Coordinate with internal departments such as Supply Liaisons and Sales Engineers to provide customers with accurate and up-to-date information, ensuring alignment and streamlined operations.
- you will drive effective communication with customers ensuring they are aware of order status, and any relevant changes.
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