GH
Senior Product Manager, AI
Palo Alto, CA · Senior
Sponsorship not specified$188k-$259kDetected 30 days ago
Machine LearningProduct ManagementProduct StrategyStakeholder ManagementCRMPatient CareCommunicationCollaboration
About the role
- Partnering with a diverse cross-functional team, the Senior PM will ensure AI investments align with Guardant's strategic priorities while delivering end-to-end experiences that are consistent, trusted, and user-centric across every touchpoint.
- Success in this role requires both strategic thinking and strong execution, with the ability to influence stakeholders and champion a high-quality customer experience throughout the product lifecycle.
- Prioritize high-impact use cases that scale operations, improve provider/patient experiences, and align with Guardant's strategic objectives.
Responsibilities
- Partner with stakeholders and Engineering to define and execute the roadmap for Screening AI solutions.
- Lead the full product lifecycle from ideation through launch, adoption, and iteration.
- Collaborate with cross-functional teams to deploy customer-facing AI solutions that streamline communication, create engaging content, and personalize outreach.
- Define and optimize end-to-end customer experience (CX) flows across AI-powered touchpoints, ensuring interactions are intuitive, cohesive, and aligned with provider and patient needs.
- Identify friction points, improve user journeys, and drive measurable improvements in engagement, satisfaction, and service efficiency.
- Partner with Operations to automate workflows, integrate AI into the CRM and support tools, and enable faster, more accurate decision-making.
- Partner with Compliance and Legal to ensure AI solutions meet regulatory, privacy, and ethical standards.
- If you need support, please reach out to Peopleteam@guardanthealth.com
- We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires.
Requirements
- 7+ years of product management experience, with 2+ in AI/ML-driven products.
- Strong knowledge of conversational, generative, agentic, and predictive AI applications.
- Exceptional analytical skills, with the ability to tie AI initiatives to measurable outcomes (efficiency, scale, CX impact).
- Bachelor's degree in computer science, engineering, business, or related field.
- Employee may be required to lift routine office supplies and use office equipment.
- A background screening including criminal history is required for this role.
- Proven success delivering AI-enabled solutions in healthcare, diagnostics, or other regulated industries.
- Deep understanding of healthcare workflows across providers, patients, and operations.
- Excellent communication and stakeholder management skills, including executive presentations.
- AI & Digital Fluency
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
- Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
- The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.Primary Location: Palo Alto, CAPrimary Location Base Pay Range: $188,200 - $258,800Other US Location(s) Base Pay Range: $159,970 - $219,980If the role is performed in Colorado, the pay range for this job is: $169,380 - $232,920
- Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment
- however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
- Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
Compensation
- $188,200 - $258,800Other
- $159,970 - $219,980If the role is performed in
- $169,380 - $232,920
Benefits
- Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer.
- This range does not include benefits or, if applicable, bonus, commission, or equity.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from GH's careers page and normalized into a canonical job model.