TELUS Digital

TELUS Digital

Director, Delivery

Charlottesville, VA · Director

Sponsorship not specifiedDetected 76 days ago
Data VisualizationAgileForecastingPerformance ManagementCustomer SupportLeadershipCollaborationMentoring

About the role

  • This position reports to the Senior Director of the Digital Agency.
  • This is an opportunistically billable position.
  • This position is primarily evaluated on delivery success, team feedback, client feedback, growth of key accounts, forecast accuracy, and profitability of their portfolio.

Responsibilities

  • Executive Partnership: Act as the primary escalation point and strategic advisor for client executives, ensuring TELUS Digital is viewed as a "Doctor" (consultative partner) rather than a "Waiter" (order taker).
  • Multi-Disciplinary Leadership: Directly coach and mentor Product, Engineering, and Delivery leaders and ICs, focusing on their ability to lead their own squads and navigate complex client dynamics.
  • High-Performance Culture: Conduct 1:1s and performance reviews that prioritize radical candor and growth. Deliver performance feedback upward and across disciplines with grace and clarity.
  • Drive the commercial success of a $10M-$15M portfolio, overseeing Quarterly Business Reviews (QBRs) to align delivery progress with the client's long-term business goals.

Requirements

  • 10+ years in the technology industry, with at least 4+ years in a senior leadership role within a professional services or agency environment.
  • You have successfully led the delivery of complex, custom-built software solutions from discovery to launch.
  • Experience acting as a "Doctor, not a Waiter"-navigating the executive ladder to move from a vendor relationship to a strategic partnership.
  • Exceptional ability to navigate "recovery situations" or high-stakes client negotiations with poise, clarity, and a solution-oriented mindset.
  • Ability to translate complex delivery data into compelling narratives for Quarterly Business Reviews (QBRs) and executive stakeholders.
  • The Boston office is not required to be in the office on Wednesdays.
  • Proven track record managing a diverse portfolio of client accounts (ideally totaling $10M+ in annual revenue) with a focus on retention and organic growth.
  • Extensive experience managing and coaching leaders within Engineering, Product, and Design. You have proven success in driving cross-functional collaborations (i.e., a "Triforce" or similar model), ensuring these distinct disciplines operate as a cohesive unit to deliver client value.
  • Deep understanding of the Software Development Lifecycle (SDLC) and Agile methodologies. You have successfully led the delivery of complex, custom-built software solutions from discovery to launch.
  • Strong command of agency business metrics, including Gross Margin, Forecast Accuracy, and Effective Billable Rates.

Compensation

  • Proven track record managing a diverse portfolio of client accounts (ideally totaling $10M+ in annual revenue) with a focus on retention and organic growth.

Benefits

  • Portfolio Health: Drive the commercial success of a $10M-$15M portfolio, overseeing Quarterly Business Reviews (QBRs) to align delivery progress with the client's long-term business goals.

Company info

  • Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
  • With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
  • From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
  • Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
  • As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
  • Our Director, Delivery is an integral part of our Product Delivery Leadership team at TELUS Digital.
  • To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays*, Thursdays).
  • This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
  • Conduct 1:1s and performance reviews that prioritize radical candor and growth.
  • Deliver performance feedback upward and across disciplines with grace and clarity.

Equal opportunity

  • At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
  • We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
  • At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
  • All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
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This listing is sourced directly from TELUS Digital's careers page and normalized into a canonical job model.