LUX Infusion
Patient Support Specialist
Van Nuys, CA
Sponsorship not specifiedDetected 6 days ago
ComplianceCustomer SupportHIPAAPharmacy PracticePatient CareCommunicationMicrosoft Office
About the role
- As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration.
- Continuity of care matters - and the work that happens between prescriptions and refills plays a critical role in helping patients stay confident, informed, and on therapy.
- If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.
Responsibilities
- Support ongoing patient care by coordinating prescription refill outreach and follow‑up
- Serve as a point of contact for provider offices and help maintain strong referral relationships
- Collaborate with pharmacy operations teams to support daily workflow needs
- Maintain accurate patient, insurance, and referral documentation in designated systems
- Identify opportunities to improve patient support processes while maintaining high standards of accuracy and service
- Supports compliance with pharmacy, payer, and regulatory requirements
- Inspired by lux -meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence.
- We're looking for a Patient Support Specialist who wants their work to mean something - someone who brings care, accountability, and purpose to patient outreach, refill coordination, and pharmacy support.
- The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care.
Requirements
- Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration within 60 days, as permitted by state law)
- Basic proficiency in Microsoft Office and related systems
- The physical demands described here represent those required for an employee to successfully perform the essential functions of this role.
- The employee may also be required to occasionally lift and/or move up to 25 pounds.
- They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
- Gather required documentation from patients and provider offices to support therapy continuation
- Ensure clinical compliance by asking required screening questions and escalating concerns appropriately to a pharmacist
- Participate annually in required legal and ethical compliance training
Nice to have
- Pharmacy Technician certification (if not required by state Board of Pharmacy)
- One (1) or more years of experience in specialty pharmacy
- Why LUX Infusion
- Here, you'll find:
- Purpose‑driven work with meaningful patient impact
- A patient‑first, clinician‑led culture
- Supportive pharmacy and operations teams
- Clear expectations and collaborative workflows
Compensation
- Participate annually in required legal and ethical compliance training
Benefits
- Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.
- $500 Sign-On Bonus | $500 After 6 months
Company info
- What We're Looking For
- At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected.
- At LUX Infusion, we're reimagining infusion care as something more human, more supportive, and more connected.
Equal opportunity
- LUX Infusion is an Equal Opportunity Employer.
Apply directly at LUX Infusion →Create a free account for alerts like thisView LUX Infusion immigration profile
This listing is sourced directly from LUX Infusion's careers page and normalized into a canonical job model.