Positive Development

Bilingual Intake Coordinator (English/Spanish) (CT 10-7PM)

United States · Junior · Full-time

Sponsorship not specified$60k-$65kDetected 19 days ago

CRMLeadershipCommunicationCollaborationOrganizational Skills

About the role

The Bilingual Intake Coordinator plays a critical role in ensuring families experience a warm, efficient, and well-supported introduction to services at Positive Development.
The ideal candidate excels in balancing compassionate communication with precision, urgency, and strong operational judgment.
Working under the leadership of the Director of Client Engagement, the Intake Coordinator ensures that every new family receives accurate information, timely responses, and a seamless transition from initial inquiry through ongoing service readiness.

Manage the intake process for incoming clients, including referral review, documentation collection, eligibility verification, system entry, and scheduling of initial services.
Maintain a professional, supportive, and informed communication style with families, caregivers, and referring providers.
Collaborate with other team members to ensure smooth handoffs and readiness for ongoing services.
Deliver consistent, high-quality communication across phone, email, and system messages.
Support families in navigating paperwork, insurance requirements, and pre-service tasks.
Maintain exceptional data quality across CRM, intake systems, and operational tracking tools.
Partner with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth onboarding flows.
Support cross-functional initiatives aimed at reducing onboarding delays and improving overall client engagement.

Experience working within large, multi-site systems or complex operational environments.
ability to communicate with empathy, professionalism, and clarity.
High proficiency with CRM platforms, intake systems, and workflow management tools.
Experience working in a growing or evolving organization where processes are being continuously refined.
Process large volumes of referrals with a high degree of accuracy, prioritization, and timeliness.
Required
3+ years of experience in healthcare, behavioral health, developmental services, care coordination, or a similar high-volume service environment.
Demonstrated success managing high caseloads, competing priorities, and rapid turnaround expectations.
Strong understanding of healthcare intake processes, insurance workflows, and documentation requirements.
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and accuracy.
Preferred
Experience supporting autistic individuals or families in developmental, behavioral health, or therapeutic settings.
Knowledge of payer requirements, authorizations, and eligibility processes in healthcare or human services.

We are focused on scaling our model, improving clinical outcomes, and optimizing our workforce to deliver exceptional client experiences.

This listing is sourced directly from Positive Development's careers page and normalized into a canonical job model.