Tapcheck
Senior Account Manager
Remote - United States · Senior
Sponsorship not specifiedDetected 47 days ago
SalesforceForecastingCustomer Success
About the role
- About the Job The Senior Account Manager is the commercial owner of the customer relationship - responsible for driving retention, renewals, and revenue expansion across an assigned portfolio.
- This role is built for a proactive operator with an ownership mentality.
- You're comfortable leading executive-level negotiations, navigating difficult renewal conversations, and identifying strategic growth opportunities before they're obvious.
Responsibilities
- Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio
- Drive multi-year contract adoption and renewal predictability
- Maintain accurate renewal and expansion forecasting in Salesforce
- Build and manage an expansion pipeline across your book of business
- Partner with Customer Success to convert adoption signals into revenue growth
- Identify whitespace opportunities and develop strategic account growth plans
- Engage proactively in churn-risk scenarios and lead commercial save strategies
- Develop and execute retention plans for high-risk accounts
- Build trusted relationships with decision-makers and executive stakeholders across your portfolio
- Lead Executive Business Reviews (EBRs) and strategic account planning sessions
Requirements
- Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week.
- Operated with a high degree of ownership in a fast-paced, high-growth SaaS environment
Nice to have
- AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.
Compensation
- Compensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process.
- Equal Employment Opportunity Policy
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- 401(k) with a 100% match up to 3% of your salary.
Benefits
- Comprehensive health coverage.
- Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
- FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
- Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment
- We're committed to a total rewards package that reflects your impact.
Company info
- Continuous improvement is at the heart of our culture.
- We are committed to setting high standards and pushing ourselves to exceed them.
- We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
- Lead pricing, packaging, contract, and negotiation conversations with customers
- Lead recovery conversations with at-risk customers, centered on business value and partnership
Equal opportunity
- Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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This listing is sourced directly from Tapcheck's careers page and normalized into a canonical job model.