Relx
Technical Support Analyst I
Alpharetta, GA
Sponsorship not specified$40k-$67kDetected 2 days ago
JiraConfluenceSalesforceCRMExcelCustomer SuccessCustomer SupportDNSResearchCommunicationCollaborationMicrosoft Office
About the role
- Training will be held between the Duluth and at the Alpharetta locations and some virtual.
- Collaboration, professionalism, and a commitment to customer success are central to how the team operates.
Responsibilities
- Accurately document all customer interactions, research, and resolutions within CRM systems
- Acquire and maintain in‑depth product knowledge to effectively demonstrate and support proprietary products and services
- Provide login, search, usability, and technical support across multiple platforms
- Perform basic browser troubleshooting and technical diagnostics
- Train and support users while responding to inquiries and escalations
- Escalate complex issues to second‑level support teams as needed
Requirements
- Strong customer focus with the ability to engage professionally and effectively
- Ability to work independently on assigned tasks and projects
Nice to have
- Second language proficiency (Spanish preferred)
- Familiarity with tools such as Excel, Word, Outlook, PowerPoint, Access, Visio, WebEx, MS Teams, JIRA, Salesforce, Confluence, MyCRM, and RNW
- Basic knowledge of database strategy and networking concepts (e.g., DNS, file shares, user privileges)
- 1 year of customer service experience in a technical contact center environment (2 years preferred) or equivalent training
- Preferred: 2‑ or 4‑year college degree
Skills
- You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
Compensation
- $40,400 - $67,400.
Benefits
- Participate in a 24/7 on‑call rotation, including weekend coverage
- We are delighted to offer country specific benefits.
- Click here to access benefits specific to your location.
Company info
- The Customer Support team delivers high‑quality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services.
- The team operates in a fast‑paced, customer‑focused environment and supports users through multiple communication channels, including phone, email, and chat.
- Provide high‑quality technical and customer support to internal and external customers via phone, email, and chat
- Assist customers with product installation, user interface functionality, and site navigation
Equal opportunity
- qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
- EEO Know Your Rights.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
This listing is sourced directly from Relx's careers page and normalized into a canonical job model.